• Own product strategy for agentic AI workflows across machine identity, trust governance, AI-agent access, investigation, policy recommendation, and remediation; translate pain points into roadmap themes, PRDs, acceptance criteria, and executive demos.
• Built product-led growth loops surfacing high-intent operator behavior; tied behavioral signal to expansion plays representing $275M USD ARR in identified opportunity — debuted at RSA 2026.
• Improved platformization velocity through reusable workflow patterns and design-system integration, generating an estimated $4M USD in cost savings.
• Led customer panels with enterprise security practitioners; improved activation by 20%, CSAT by 15%, and reduced CAC by 15%.
• Defined AI agent workflow patterns: orchestration, tool use, human-in-the-loop escalation, confidence thresholds, risk scoring, operator review, and exception handling.

• Led CX/product strategy for AWS ECS Console through platform migration and concurrent Tier-1 launches, growing console visitors from 30K to 275K.
• Reduced console friction by 66% and context switching by 75% by simplifying developer onboarding, service configuration, and cross-console workflows.
• Owned working-backwards PRFAQs that translated developer friction into roadmap priorities; partnered with PM, engineering, and research to save 180+ engineering hours by validating product bets early.
• Shaped Containers roadmap across ECS, EKS, and related platform workflows using customer research, usage data, jobs-to-be-done analysis, and launch-readiness reviews.

• Drove Kubernetes integration roadmap (12–14 weeks) that catalyzed the acquisition; owned developer experience across 4 products.

• Led design and roadmap for new application security product line; drove +50% pre-bookings at launch.

Recommind · Hortonworks · AppDynamics · Citibank · GNOME Foundation